The International Services Center

Total Patient Care

View of Texas Medical Center from Life Flight® helipad

Memorial Hermann’s total case management approach reduces your concerns about coming to a new country while making your stay as comfortable and convenient as possible.

Personal Patient Liaisons Ease Concerns, Enhance Care

You will receive high-quality treatment from the beginning of your experience with Memorial Hermann. It starts with a personal liaison who will be with you from the moment of arrival, not only helping to ease your cultural and social transition but also providing personalized services such as:

• Assisting with pre-registration
• Accessing your medical records quickly and easily
• Reviewing your medical records prior to your arrival
• Financial counseling
• Arranging appointments with physicians
• Coordinating care among specialists to assure total communication

Our caseworkers are trained healthcare professionals and have the background to explain and answer questions.
   

Personal Services That Make Your Stay More Convenient

We recognize that being in an unfamiliar country can pose new and different challenges. International Services helps to overcome those challenges with highly personalized services designed for your comfort and convenience. A personal liaison guides each international patient every step along the way, assisting with:

Accommodations and travel. We will help arrange travel to and from the airport, hotel accommodations, ground transportation, and patient escorts.

Interpretation. The department’s staff members are multi-lingual, and interpreters proficient in some 30 languages are available upon request through our Language Assistance Lines.

Support. We maintain close relationships with faith-based and social organizations that can provide further support to patients. We are able to provide for special religious or cultural needs or diets.

Before you arrive. A number of care services can be arranged prior to your arrival:

• Pre-registration is available
• Arrangements for review of medical records prior to arrival.
• Contacting the patient’s personal physician upon arrival, if desired.
• Arranging appointments with physicians and clinics.

Pre-arrival cost estimates. Patients can receive estimates for costs in advance, including charges for tests, x-rays, rooms, surgery, and meals.

Payment options. Memorial Hermann accepts cash, personal checks from U.S.-based banks, traveler’s checks, and MasterCard, Visa, American Express and Discover.

Insurance assistance. The International Affairs Department works closely with patients to expedite paperwork and ensure that it is completed fast and accurately. We accept all U.S.-based insurance.

Amenities. International patients can enjoy additional amenities such as:

• Automatic teller machines
• Cafeterias
• Mail service
• Valet parking
• Concierge services

VIP suites. Memorial Hermann offers specially appointed suites with unique services that are designed for patients who want to further enhance their stay.