WorkLink

Case Management

From the moment of injury to back-to-work to a closed case, WorkLink is involved with you, your employee and the provider. Communication is the key to effective case management.

We ensure that your employees get appropriate care about which they can feel confident. As the employer, you will be kept up to date on the diagnosis, prognosis and treatment plan, and your modified duty options will be used in each case.

WorkLink's clinical case management services reduce lost work time and medical costs by:

• Returning the employee to full or modified duty as soon as medically appropriate.
• Minimizing legal complications and providing case documentation.
• Monitoring injured employee's medical treatment plan. Nurse case managers follow an individual patient's injury and case to ensure that proper treatments and physician care are being received. This process strengthens communication among employer, injured worker and provider and usually results in the employee returning to work sooner and with an improved outcome, which saves money.
• Monitoring utilization. Our staff carefully monitors treatment patterns for appropriateness, helping ensure that utilization thresholds are maintained.
• Review of medical records, conducted by our panel of expert physicians, to determine if treatment is appropriate. Sometimes the review is used to determine whether the injury could have been a pre-existing condition, whether it’s related to the work injury, or to recommend an alternative treatment plan that may be more effective.