Memberships

Memorial Hermann-Texas Medical Center

Visitor Information

Amenities and Services for Patients and Families

Helpful Information
At Memorial Hermann, we'll make it easy for you to stay connected -- to us and to friends and family who may be receiving care. We work hard to fit our services around your needs. That's why we offer useful online service tools and information, including:

• Parking/Valet parking and rates
• Memorial Hermann Medical Plaza
• UT Professional Building Garage  
• Texas Medical Center Garage #4
• Hospital Valet Available

• Concierge Service
• Language assistance
• Medical Records
• Patient Relations

• Gift Shops
• Hotels
• Meditation/Chapel/Prayer Rooms
• Smoking policy
• Waiting rooms
• Visiting hours and guidelines

Food

• Café Hermann
• Café Hermann Bakery
• Starbucks
• Vending Machines

• Notary public

Volunteer Services

Getting To and Around the Hospital

Parking/Valet parking and rates

• Memorial Hermann Medical Plaza
  6400 Fannin
     
  Self-parking fee: Maximum $10/day
  Valet parking fee: $15
  Location: Access from Main or Fannin. The Memorial Hermann Medical Plaza is connected to Memorial Hermann-TMC by an enclosed, air-conditioned skybridge.
      
• UT Professional Building Garage
  Parking fee: $10/day
  Location: Between Main and Fannin Streets
  Valet available.
      
• Texas Medical Center Garage #4
  Parking Fee: Maximum $10/day
  Location: Access from either North MacGregor or Ross Sterling
  Multi-day discount pass available in hospital gift shop
    
• Hospital Valet Available:
  • Fannin St. with access to Main Fannin entrance of Hospital
  • M-F: 5:30 a.m.-9:30 p.m.,
  • Sat.-Sun.: 8 a.m.-9:30 p.m.
  • Ross Sterling Dr. with access to the Robertson Pavilion
  • M-F: 7:30 a.m.-9:30 p.m.,
  • Sat.-Sun.: Closed
• Both valets charge a flat rate of $15.00 per day.
     
• Parking Office: 713-704-2027

Concierge Service: 713-704-1007
The Concierge at Memorial Hermann-TMC can offer suggestions on getting around the hospital and city, as well as recommend local hotels, restaurants and other information.

Language assistance – interpreters available upon request

Medical Records: 1st floor, Robertson Pavilion, 713-704-3600, 8:30am-4pm

Patient Relations: 713-704-4540

Gift Shops: Lori's Gift Shop 1st floor, Hermann Pavilion
M-F: 7am - 9pm
Sat.-Sun.: 9am - 9pm

Hotels

Crowne Plaza Reliant Park 8686 Kirby Drive (713) 748-3221	Extended Stay Deluxe Reliant Park 1303 La Concha Lane (713) 790-9753
Hilton Houston Plaza Medical Center 6633 Travis St. (713) 313-4000	Holiday Inn Hotel & Suites 6800 S. Main St. (713) 528-7744
Hotel ZaZa 5701 Main St. (713) 526-1991	Residence Inn Marriott Medical Center 7710 Main St. (713) 660-7993

Get more information about hotels in the Texas Medical Center.

Meditation/Chapel/Prayer Rooms

• Dunn Chapel: Hermann Pavilion Atrium (ground floor)
• Sterling Prayer & Meditation Room: 1st floor, Robertson Pavilion
• Muslim Prayer Room: 6th floor, Cullen Pavilion
• Chaplain Services: 713-704-4160

Smoking policy: Outside Robertson Pavilion

Waiting rooms for Intensive Care Units

• Critical Care - 1st floor, Robertson Pavilion
• Cardiac Care Unit – 3rd floor, Hermann Pavilion
• Cardiovascular Intensive Care Unit - 3rd floor, Hermann Pavilion
• Intensive Care Unit – 3rd floor, Hermann Pavilion
• Medical Intensive Care Unit – 2nd floor, Cullen Pavilion
• Medical Intermediate Care Unit
• Neuro Trauma Intensive Care - 4th floor, Jones Pavilion
• Shock Trauma Intensive Care (Critical Care) – 1st floor, Robertson Pavilion
• Surgical Intermediate Care - 1st floor, Robertson Pavilion
• Transplant Surgical Intensive Care – 3rd floor, Hermann Pavilion
  

Visiting hours and guidelines

• General visiting hours: 6am - 9pm
• After 9 p.m. a visitor pass is required (call Security). Visitors are limited to two visitors per patient in the ICUs. Visitors are not encouraged to stay overnight in the hospital. Special restrictions apply for remaining overnight in the patient’s room. Note: There are no accommodations available for overnight stays in the waiting areas.

Café Hermann
1st floor, Robertson Pavilion
6am - 2am

Starbucks
2nd floor, Hermann Pavilion
M-F: 6:30am - 5pm and at
Café Hermann Bakery

Café Hermann Bakery
M-F: 7am - 5pm

Vending Machines
1st floor, Robertson Pavilion
Available 24 hours

Notary public: 713-704-4540 

Volunteer Services: 713-704-4141