Employee
and Family Assistance Program
Services
Management
and organizational consultation
Drug-free workplace development
Trauma and crisis intervention
Counseling services
Educational seminars and supervisory training
24-hour telephone counseling access
Assessment and referral services
Management
and Organizational Consultation
Memorial
Hermann Employee and Family Assistance Program provides single-source
assistance for companies whose employees may face stress from organizational
change or exhibit high absenteeism or inappropriate behavior. EFAP develops
a response package that includes management solutions, communication
strategies and counseling services for employees.
Staff members are
available 24 hours a day to provide coaching and consultation whenever
supervisors need to respond to trouble. EFAP professionals work one
on one or in groups with managers to provide support for a variety of
critical workplace issues.
Companies also use
EFAP to help clarify management expectations and boundaries, navigate
team dynamics and develop programs that improve:
- Job satisfaction
- Turnover reduction
- Recruitment
and retention strategies
- Interpersonal
and communication skills
- Productivity
and motivation
- Team effectiveness
- Time management
- Change management
- Conflict resolution
- Policies and
procedures management
- Safety and risk
management
- On-site crisis
intervention
- Employee and
supervisor training
Drug-Free
Workplace Development
Memorial Hermann's EFAP can help develop a drug-free workplace program
with policies and procedures geared to a company's corporate culture
and environment.
Education programs
teach employees about substance abuse. Management training familiarizes
supervisors with the disease of chemical dependency, the behaviors that
give reasonable cause for drug and alcohol testing and procedures for
referring an employee.
Once an employee
has been referred, substance abuse professionals complete a thorough
assessment, prepare an individual treatment plan and provide reports
on employee compliance with counselor recommendations. For employees
who refer themselves, strict confidentiality is ensured.
EFAP drug-free workplace
services include:
- Development of
company policies and procedures
- Employee education
- Comprehensive
employee and family assistance resources
- Management training
- Federal Department
of Transportation-compliant substance abuse professional (SAP) services
for employees who test positive for drugs and alcohol. Commercially
licensed drivers and pipeline workers are regulated by DOT, which
requires employees who test positive to see an SAP.
Trauma
and Crisis Intervention
Stress from a personal or workplace crisis can be debilitating to individuals
and organizations. An individual in crisis may suffer a variety of physical,
emotional and behavioral problems that can result in confusion, poor
concentration, diminished decision-making skills, disorientation and
refusal to accept responsibility.
Memorial Hermann's
EFAP offers stress management services tailored to your company's needs.
Individual and group interventions include:
- Pre-crisis preparation
- Critical-incident
stress debriefing
- Symptom identification
and assessment
- Counseling and
support
- Education
- Training
- Follow-up referral
On-site individual
or group intervention and management can help employees deal with downsizing,
death, serious accident or injury, tragedy or acts of violence in the
workplace. Follow-up individual counseling is also available for employees
who require ongoing assistance.
Counseling
Counseling services through Memorial Hermann EFAP are available for
a wide range of needs. Sessions may consist of meeting with EFAP staff
and/or counselors from EFAP's mental health benefit's network. Counseling
is available for:
- Mental health
- Substance abuse
- Marital
- Family
- Grief
- Financial
- Legal
- Dependent care
- Critical incident
stress
- Parent training
Strict confidentiality
guidelines give employees and management the freedom and comfort to
solve problems without co-workers or supervisors being involved.
Educational
seminars and supervisory training
Memorial Hermann EFAP offers a broad range of classes, seminars and
workshops designed to boost the confidence of employees and family members.
Training seminars
are available to help managers develop professional skills they need
to meet workplace demands - from learning how to build a culture of
support to identifying employees with job performance issues related
to personal problems.
EFAP also develops
classes and workshops to meet specific needs. Clients may also take
advantage of the Memorial
Hermann Speakers Bureau, offering expert advice on a wealth of topics.
Examples of seminars
include:
- Mental health
in the workplace
- Violence in the
workplace
- Stress and anger
management
- Time management
- Addictions and
addictive behaviors
- Dependent/elder
care
- Managing change
24-hour
telephone counseling access
Counseling services are available 24 hours a day, seven days a week
for eligible participants. All Memorial Hermann EFAP professionals are
licensed by the state of Texas to provide psychotherapy, social work,
substance abuse counseling and other similar services.
Eligible employees
and their family members can access services 24 hours a day via local
or toll-free number. After obtaining essential information, a representative
will page the appropriate EFAP counselor(s), who will then call the
employee within 30 minutes.
Memorial Hermann
EFAP differs from most assistance programs because patients needing
counseling can actually talk to a professional rather than just obtaining
a referral. In times of emergency, the program offers immediate, skilled
advice and instruction.
Assessment
and referral services
Assessment and referral services through Memorial Hermann EFAP provide
another means for eligible employees and family members to treat specific
problems.
Based on information
gathered during the interview process, EFAP professionals can make referrals
to specific providers who will best meet their needs. Referrals within
the patient's health benefit plans are scheduled, if possible.
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